User Experience is the vital ingredient to our mantra, Know Thy User.

Intrinsic to all that we do, this process defines everything from what motivates a user, what they want to achieve, how they feel, the device they are using, and the environment they are using it in.

Working in partnership with our clients to establish their requirements, the UX team use a variety of research methods including:
- conducting primary research, exploring the behaviours and motivations of their users
- creating empathy maps, in depth user personas and customer experience journeys
- running UX sessions with real people
- observing how they use the website, where they succeed and where they have difficulty

From here, they propose a structure based on quantitative and qualitative findings from the user research in a way that can be implemented by the web team, liaising directly with the client and keeping the PM and AM in the loop at all times.


  • 3+ years experience in UX position, ideally within an agency / studio environment
  • Confidence with UX Pin, Optimal Workshop, Google Analytics, What Users Do & Validately
  • Strong research skills with the ability to deep dive into customer requirements, competitors & business structure
  • Ability to communicate your ideas and engage stakeholders
  • Passionate, curious & able to build strong relationships
  • Able to work with minimal supervision and take ownership over a variety of projects
  • Experience with designing and analysing A/B experiments
  • Strong storytelling ability

Sounds like you?

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