If digitalisation of society is teaching us anything, it is that change is here to stay. What we did five years ago online is definitely not what we are going to be doing in the next five years. The digital evolution simply requires your business to embrace change, not fear it!
As always, with anything new in digital you can take the approach maybe later, maybe tomorrow if it sticks around.
Or you might even think this one can sit on the “too hard to do pile” for a while. With all our experience of pioneering into new areas, the team here at Greenwood Campbell are certain that bots are not just a fad, or the thing that will fizzle out. We know they’re here to stay.
Chatbots can alleviate the pressure of needing to provide an immediate service to your customer base. Whether you’re a large organisation with an expansive communications team and millions of customers; or a small startup who haven't got have the human resource to manage growth; we can create a customised artificially intelligent chatbot solution that informs internal stakeholders of this positive addition and more importantly engages your customers.
The artificial intelligence aspect of a chatbot is all about making your information systems more intelligent – whether processing natural language from customer service teams to ensure compliance and governance, or more complex solutions incorporating machine learning and problem solving, depending on the enquiry.